How Modern Algorithms Can Oppress Travelers: The Case of Booking.com

In today's digital age, booking accommodations has never been easier. With just a few clicks, you can reserve a room halfway around the world. However, beneath this convenience lies a troubling reality: modern algorithms used by booking platforms like Booking.com can inadvertently (or sometimes deliberately) oppress certain travelers, leading to dangerous and unsustainable practices.

Lack of Safety Variants for High Prices

One of the most pressing issues is the lack of safety options available for travelers, despite the often high prices of accommodations. For example, travelers who follow specific religious or cultural practices may find themselves placed in unsuitable or even hostile environments. Imagine a Jewish or Buddhist traveler being accommodated in a Muslim hotel that does not cater to their dietary or cultural needs. This lack of consideration for individual safety and comfort can lead to distressing and potentially harmful experiences.

Profit Over People: The Booking.com Business Model

Booking.com has been criticized for its focus on maximizing profits, often at the expense of both travelers and accommodation providers. The platform charges substantial commissions to hotels, which can lead to inflated prices for consumers. This emphasis on profit can also result in subpar services, as hotels try to cut costs to offset the high fees they pay to Booking.com.

Scams and Promotions

Another concerning aspect is the prevalence of scams related to promotions, particularly with services like taxis. Travelers may be lured into booking overpriced or unreliable taxi services promoted by the platform, only to find themselves stranded or overcharged. These scams not only cause financial loss but can also jeopardize travelers' safety.

Inadequate Support Systems

Booking.com's support system has also faced criticism for being unresponsive and ineffective. Users often report receiving strange or unhelpful responses when seeking assistance. This lack of reliable support can leave travelers feeling suppressed and helpless, particularly in urgent or distressing situations.

Conclusion

While booking platforms like Booking.com offer unparalleled convenience, it is crucial to be aware of the potential pitfalls and dangers. The algorithms that drive these platforms can sometimes lead to oppressive and unsafe situations for travelers. As consumers, it is essential to demand better practices and more ethical standards from these companies. Only through increased awareness and advocacy can we hope to create a more equitable and safe travel experience for everyone.

This article is based on personal experience.